Terms and Conditions

Reserving a date

We will do our very best to accommodate any order but in order to provide the best service and avoid disappointment we recommend the following lead times: 

For celebration cakes- 1 to 3 months
For wedding favours – 3 to 18 months ​
For wedding cakes – 3 to 18 months

Payment and deposits: Wedding Cakes

We take bookings on a first come first served basis. You can reserve your wedding date by paying a £100 non-refundable deposit.You can then decide on the design of your cake at a later date. A £100 non-refundable deposit is required on order confirmation. The balance is payable 4 weeks before your wedding date. For orders with less than 4 weeks’ notice, the full payment is required on confirmation and is non-refundable. The order is confirmed and the date reserved only when the deposit payment is received. Payment can be made by bank transfer, cheque or cash. Any funds will need to be cleared before a cake can be collected/delivered. 

Payment and deposits: celebration cakes

A non-refundable 20% deposit (minimum deposit £30) is required on order confirmation. The balance is payable 1 week before your event date. For orders with less than 1 week’s notice, the full payment is required on confirmation and is non-refundable. The order is confirmed and the date reserved only when the deposit payment is received. Payment can be made by bank transfer, cheque or cash. Any funds will need to be cleared before a cake can be collected/delivered. 

Alterations

If you require changes to your order we will try our very best to fulfil your requests but unfortunately this cannot be guaranteed. Changes may incur additional costs. Please notify us as soon as possible of any changes you would like to discuss.

Cancellations

Please note that the reservation/confirmation deposit is non-refundable. Any work already undertaken or items already ordered for your cake is/are additionally chargeable.  Wedding cakes cancelled within 4 weeks of the wedding date are fully chargeable. 

Delivery

Wedding and celebration cakes: We offer a delivery and set up service. Delivery and set up of wedding cakes and wedding cupcake towers is free within 10 miles of The Cake Pavilion.  This covers Banks, Bispham, Croston, Eccleston, Mawdesley, Ormskirk, Parbold, Rufford, Shevington, Southport, Standish and Wrightington. This service is offered on a first come first served basis so must be booked in advance. Please ask for a quotation for delivery and set up to other areas and for celebration cakes.

Wedding favours

We are able to deliver to a limited area if not ordered with a wedding cake. Please ask for a quotation.

Collection

Collection of your order from The Cake Pavilion is by arrangement. We will provide you with advice on transport and storage and  advice. We cannot accept any responsibility for the cake once it has left the premises. 

Cake Stands

We have a number of cake and cup cake stands for hire. These are only available with a cake/ cup cake order and need to be returned by an agreed return date. Please ask for a quotation.

Publication and promotional rights

Use of images of bespoke cakes for promotional purposes will only be by mutual agreement between The Cake Pavilion and the customer. No images of your cake will be used without your permission. Your details will not be shared with any images of your cake other than any inscription on the cake. 

​Privacy Statement

Here at The Cake Pavilion we take your privacy seriously and we only use your personal information to administer your account and to provide the products and services you have requested from us.

Other info

We have a 5 star rating for food hygiene and have public liability insurance.